Refund policy
Refund Policy
Return Requests
At CreGraphStyle, every product is made to order specifically for you. Please review product descriptions, size charts, and color selections carefully before placing your order.
Returns and replacements are accepted only for manufacturing defects, damaged items upon arrival, or fulfillment errors.
To request assistance, please contact us at:
Required Information
To help us evaluate your request as quickly as possible, please include:
- Order number
- Full name used for the purchase
- Brief description of the issue
- Clear photographs of the affected item
- Photograph of the entire product
- Close-up images of the reported issue
- Photo of the size label (when applicable)
Requests submitted without sufficient documentation may require additional information before being processed.
Accepted Image Formats
For security and compatibility reasons, we only accept supporting images in the following formats:
- JPG
- JPEG
- PNG
We do not accept executable files, compressed archives, or unsupported file formats.
Damaged or Defective Products
If your item arrives damaged or has a manufacturing defect, please notify us within 7 days after delivery.
Once the issue has been verified, we will gladly provide either:
- A replacement at no additional cost, or
- A full refund when appropriate.
Non-returnable Situations
Because all products are printed on demand, we cannot accept returns or exchanges for:
- Incorrect size selected by the customer
- Change of mind
- Personal preference
- Color variations caused by monitor or mobile device settings
- Normal wear and tear
- Damage caused after delivery
- Incorrect shipping information provided by the customer
Abuse Prevention
CreGraphStyle reserves the right to deny refund or replacement requests when:
- Submitted evidence is insufficient.
- The reported damage appears to have occurred after delivery.
- The product has been altered, washed, misused, or intentionally damaged.
- Fraudulent or abusive return activity is suspected.
Each request is individually reviewed to ensure a fair resolution for both our customers and our business.
Exchanges
Since every item is produced on demand, we do not offer direct exchanges.
If a replacement is approved due to a production or fulfillment error, a new item will be manufactured and shipped at no additional cost.
Refund Processing
If your refund is approved, it will be issued to your original payment method.
Financial institutions may require additional processing time before the funds appear in your account.
European Union Customers
If your order is shipped to a country within the European Union, you may have additional consumer rights under applicable law, including the statutory withdrawal period where required.